Effective date : 1 June 2026
Phantasm Solutions (“Phantasm Solutions”, “we”, “us”, or “our”) operates the website phantasm.in and provides customer communication services through the WhatsApp Business Platform. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. By using our services or communicating with us over WhatsApp, you agree to the practices described here.
Who we are
Phantasm Solutions is a company based in India. For any questions about this policy or your data, you can contact us at dev@phantasm.in.
Information we collect
When you interact with us, including through WhatsApp, we may collect:
- Contact information such as your name and phone number.
- Message content that you send to us or that we send to you, including text, media, and attachments exchanged during a conversation.
- Conversation metadata such as timestamps and delivery or read status of messages.
- Information you voluntarily provide when you make an enquiry, request support, or respond to a notification.
We do not intentionally collect more information than is needed to communicate with you and provide the service you have requested.
How we use your information
We use the information we collect to:
- Send and receive messages with you over WhatsApp.
- Respond to your enquiries and provide customer support.
- Send you notifications and updates that you have agreed to receive.
- Maintain, improve, and secure our services.
- Comply with applicable legal obligations.
We do not sell your personal information.
How messages are processed
We use the WhatsApp Business Platform, provided by Meta Platforms, Inc., to send and receive messages. When you communicate with us on WhatsApp, your messages are transmitted and processed through Meta’s infrastructure in accordance with Meta’s and WhatsApp’s own terms and privacy policies. We encourage you to review WhatsApp’s privacy policy to understand how Meta handles data on its platform.
Data storage and security
We take reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Access to your data is limited to authorised personnel who need it to provide our services. While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain your information only for as long as necessary to provide our services, respond to your enquiries, and meet our legal and operational requirements. When information is no longer needed, we take steps to delete or anonymise it.
Your rights and choices
Subject to applicable law, you may:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Withdraw your consent to receive messages from us at any time by replying to opt out or by contacting us.
To exercise any of these rights, contact us at dev@phantasm.in. We will respond within a reasonable timeframe.
Children’s privacy
Our services are not directed at children, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can remove it.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Phantasm Solutions Email: dev@phantasm.in
Address: 2nd Floor, Indwell Square, 3rd Cross Rd, Auto Nagar, Vijayawada, Andhra Pradesh 520007 India
